FAQS

HOW TO BUY IN ZOM-V?

When you visit our website, you can enter our store through the didactic menu and selecting the “store” option. Once in the store you can select the product you want and add it to the cart. When your product is in the shopping cart, you can checkout using our payment gateways.

If you do not have an account with us you must register to be able to make the purchase.

HOW DO I REGISTER?

To register, enter by clicking on “Register” which is located in the upper right part of the web page and follow the steps. You can browse our website without being registered but for a better experience we recommend you register on our website, registering is required to subscribe or make a purchase in the Zom-V store. If at the time of sending a purchase you have not registered, the system will automatically ask you to register to continue with your purchase process.

If you encounter difficulties registering please press “here

If you are already part of Zom-V enter “here

 

HOW CAN I SUBSCRIBE?

You can subscribe and get all the benefits by cliking “Here

 

 

CONTACT AND ASSISTANCE

How to contact Zom-V? Go to the help page that you can find in the menu of our website, once there follow the instructions on the form and click on “Send”. We will reply to you as soon as possible.

If you find it difficult to find the contact page, click “Here

 

WHAT HAPPENS AFTER YOU MAKE YOUR PURCHASE?

Una vez realices una compra en nuestra pagina web, para la cual deberas aceptar nuestros términos y condiciones, tomaremos tus datos de envío para hacer llegar el producto en el menor tiempo posible, usualmente nuestros productos tardan en ser entregados de 3 a 5 días hábiles. Presta atención a la descripción de nuestros productos en algunos de ellos podrás encontrar plazos de entrega mayores a los normales.

Si tus dudas persisten por favor ponte en contacto con nosotros y con gusto atenderemos tus dudas. Para ponerse en contacto con nosotros visita nuestra pagina de contacto haciendo clic “Here”.

HOW LONG DOES IT TAKE FOR THE DELIVERY OF OUR PRODUCTS?

Our physical products are normally delivered within a period of 3 to 5 business days, this is subject to eventualities which we work daily to resolve. Some of our products are imported and have a longer delivery time, this will be specified in the product description so that our customers and subscribers have at their disposal all the necessary information for the purchase of the product.

I MADE THE PAYMENT AND I NO LONGER WANT MY PRODUCT, WHAT SHOULD I DO?

To resolve this case, contact us as soon as possible through any of our communication channels. You must attach the following information when contacting us:

  1. Briefly explain why you no longer wish to purchase the product with us.
  2. Report a problem with the payment gateway supported by sufficient evidence.
  3. If you found a cheaper product, attach evidence for the Zom-V team to study and thus we can offer you a better price.
  4. Check our  “terms and conditions” for more information.
  5. If you present any other case, please explain it as clearly as possible to expedite the solution to the problem.

Zom-V may apply charges once the payment has been applied.